Privacy Policy

Introduction

PrimeWell respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and services.

Information We Collect

Information You Provide

When you contact us or request information, you may provide:

• Name and contact details
• Email address and phone number
• Information about your interests in our services
• Any other information you choose to share in enquiry forms

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use collected information to:

• Respond to your enquiries and requests
• Provide information about our consultation services
• Improve our website and services
• Send relevant information about products and services (with your consent)
• Comply with legal obligations

Legal Basis for Processing

We process your personal information based on:

• Your consent when you submit enquiry forms
• Legitimate interests in operating our business and improving our services
• Contractual necessity when providing requested information
• Legal compliance where required by law

Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our website
• Professional advisors when necessary
• Law enforcement or regulatory bodies when legally required

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

PrimeWell
29 Hawthorn Street
Glasgow G1 4BT
United Kingdom
Email: [email protected]
Phone: +44 1413 972 506